Terms & Conditions

Élise Montréal

Overview

This website is operated by Élise Montréal. Throughout the site, the terms “we”, “us”, and “our” refer to Élise Montréal. We provide this website, including all information, tools, and services available through it, to you (the user) subject to your acceptance of these Terms & Conditions and any policies referenced here.

By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms & Conditions (“Terms”), including any additional terms and policies referenced herein or available via hyperlink. These Terms apply to all visitors and users of the website, including browsers, customers, merchants, and content contributors.

Please read these Terms carefully before accessing or using any part of the website. If you do not agree to all Terms, you may not access the website or use our services. If these Terms are considered an offer, acceptance is expressly limited to these Terms.

We reserve the right to update, modify, or replace any part of these Terms by posting changes on our website. It is your responsibility to check this page periodically for updates. Continued use of the website after changes are posted constitutes acceptance of those changes.

1. Eligibility and Acceptable Use

By agreeing to these Terms, you confirm that you are at least the age of majority in your province, state, or country of residence, or that you have the legal authority to allow any minor dependents to use this site under your supervision.

You may not use our products or services for any unlawful or unauthorized purpose. You may not violate any laws applicable in your jurisdiction, including intellectual property laws.

You must not transmit any malicious code, including viruses, worms, or destructive software.

A violation of these Terms may result in the immediate suspension or termination of your access to the Service.

2. General Conditions

We reserve the right to refuse service to anyone for any reason at any time, to the extent permitted by law.

You understand that content you submit (excluding payment information) may be transferred unencrypted and may involve transmissions across different networks and technical adjustments to conform to network or device requirements. Payment information is encrypted during transmission.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service without our express written permission.

Headings used in this Agreement are included for convenience only and do not limit or affect these Terms.

3. Accuracy of Website Information

We do not guarantee that the information on this website is accurate, complete, or current. Content is provided for general information and should not be relied upon as the sole basis for making decisions without consulting more accurate or up-to-date sources.

This website may contain historical information that is provided for reference only. We reserve the right to modify the website content at any time, but we are not obligated to update any information.

4. Service and Price Changes

Prices of products and services may change without notice. We reserve the right to modify or discontinue the Service (or any part of it) at any time without notice.

We are not liable to you or any third party for any modification, price change, suspension, or discontinuation of the Service, to the extent permitted by law.

5. Contract Formation

The presentation of products in our online store does not constitute a legally binding offer; it is a non-binding product catalogue.

By placing an order and completing checkout, you make an offer to purchase the selected items. After you submit your order, you will receive an automated email confirming receipt. This confirmation does not constitute acceptance of your offer.

A purchase contract is formed only when we confirm your order has been accepted or when your order has been dispatched, depending on the applicable fulfillment process.

6. Warranty and Statutory Rights

Where applicable, statutory consumer rights and warranty rights remain unaffected. Nothing in these Terms excludes or limits mandatory rights you may have under applicable consumer protection laws.

7. Products and Availability

Certain products or services may be available exclusively online and may be offered in limited quantities.

We make reasonable efforts to display product colors and images as accurately as possible. However, we cannot guarantee that your device’s display accurately reflects product colors.

We reserve the right to limit sales of products or services to any person, region, or jurisdiction on a case-by-case basis, and to limit quantities offered. All product descriptions and pricing may change at any time without notice. We reserve the right to discontinue any product at any time.

Any offer on this website is void where prohibited.

8. Customs, Import Duties, and International Shipping

If your order is shipped internationally, customs clearance, import duties, taxes, and additional fees may apply depending on your country and local regulations. These charges are not included in the purchase price unless explicitly stated and remain the responsibility of the customer.

We are not responsible for delays caused by customs processing.

9. Billing and Account Information

We reserve the right to refuse, cancel, or limit any order you place with us. We may limit or cancel quantities purchased per person, per household, or per order. These restrictions may apply to orders placed using the same account, payment method, or billing/shipping address.

If we change or cancel an order, we may attempt to notify you using the contact information provided at checkout.

You agree to provide current, complete, and accurate purchase and account information and to promptly update your information so we can complete transactions and contact you as needed.

For additional details, please refer to our Return Policy.

10. Optional Third-Party Tools

We may provide access to third-party tools or services that we do not control. You acknowledge that we provide access to such tools “as is” and “as available” without warranties or endorsements.

Your use of third-party tools is at your own risk, and you should review the third party’s terms before using such services.

11. Third-Party Links

Certain content, products, or services available through our website may include materials from third parties.

Third-party links may direct you to websites not affiliated with us. We are not responsible for examining or evaluating third-party content, accuracy, or practices and do not assume liability for third-party websites, products, or services.

Complaints or questions regarding third-party products should be directed to the relevant third party.

12. User Comments, Feedback, and Submissions

If you submit ideas, feedback, suggestions, proposals, or other materials (collectively, “Submissions”), you agree that we may use them without restriction, including editing, publishing, and distributing them, unless prohibited by law.

We are not obligated to keep Submissions confidential, pay compensation, or respond.

You agree that your Submissions will not violate any third-party rights, including copyright, trademark, privacy, or other personal rights. You must not submit unlawful, offensive, abusive, defamatory, or obscene content, and you must not submit malware or malicious code.

You are solely responsible for your Submissions and their accuracy.

13. Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

14. Errors and Inaccuracies

Occasionally, our website may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping costs, transit times, or availability. We reserve the right to correct any errors, update information, or cancel orders if information is inaccurate at any time without notice, including after an order is submitted.

15. Prohibited Uses

You are prohibited from using the site or its content:

For unlawful purposes
To violate any laws or regulations
To infringe intellectual property rights
To harass, abuse, insult, defame, intimidate, or discriminate
To submit false or misleading information
To upload or transmit viruses or malicious code
To collect or track personal information of others unlawfully
For spam, phishing, or fraudulent activities
For obscene or immoral purposes
To interfere with or circumvent website security features

We reserve the right to terminate access if you violate these prohibitions.

16. Disclaimer of Warranties; Limitation of Liability

We do not guarantee uninterrupted, timely, secure, or error-free service. You agree that your use of the Service is at your own risk.

To the maximum extent permitted by law, all products and services are provided “as is” and “as available” without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

To the maximum extent permitted by law, Élise Montréal shall not be liable for any indirect, incidental, punitive, special, or consequential damages, including lost profits, lost revenue, loss of data, or similar losses arising from your use of the Service or products purchased through the Service.

In jurisdictions that do not allow certain limitations, liability is limited to the maximum extent permitted by law.

17. Indemnification

You agree to indemnify, defend, and hold harmless Élise Montréal, including affiliates, partners, officers, directors, agents, contractors, service providers, and employees, from any claim or demand (including reasonable legal fees) arising out of your breach of these Terms, your violation of any law, or your infringement of third-party rights.

18. Severability

If any provision of these Terms is held to be unlawful, void, or unenforceable, that provision will be enforced to the fullest extent permitted by law, and the remaining provisions will remain valid and enforceable.

19. Termination

These Terms remain effective unless terminated by you or by us.

You may terminate these Terms at any time by ceasing use of our website and services.

We may terminate or suspend your access if we believe you have violated these Terms, without notice. You remain liable for any outstanding amounts due up to the date of termination.

20. Entire Agreement

These Terms and any policies posted on this website constitute the entire agreement between you and Élise Montréal and govern your use of the Service, superseding any prior agreements, communications, or proposals.

Any ambiguity in the interpretation of these Terms shall not be construed against the drafter.

21. Governing Law

These Terms and any separate agreements whereby we provide services shall be governed by and construed in accordance with the laws of the Netherlands, unless mandatory consumer laws in your country of residence require otherwise.

22. Refused or Unclaimed Packages

If an order is refused at delivery or not collected from a designated pickup point and is returned to our warehouse, a $25 CAD fee may be deducted from any refund to cover shipping and processing costs.

23. Changes to These Terms

We reserve the right to update these Terms at our sole discretion by posting changes on this page. You are responsible for checking for updates. Continued use of the website after changes are posted constitutes acceptance.

24. Contact Information

Questions about these Terms & Conditions should be sent to:

Email: info@elise-montreal.com
Store: Élise Montréal